Storage Ardleigh Green Terms and Conditions of Service
These Terms and Conditions set out the basis on which Storage Ardleigh Green provides removal, transportation and storage services. By placing a booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any service.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
1.1 Client means the person, firm or company who requests or purchases services from Storage Ardleigh Green.
1.2 Services means any removal, packing, loading, unloading, transportation, storage, and associated services provided by Storage Ardleigh Green.
1.3 Goods means the items, belongings, furniture, equipment and any other property that the Client requests us to move, store, handle, or otherwise deal with.
1.4 Contract means the agreement between the Client and Storage Ardleigh Green for the supply of Services, incorporating these Terms and Conditions.
1.5 Site means any address or location at which we collect, deliver, load, unload or store Goods.
2. Scope of Services
2.1 Storage Ardleigh Green provides professional removal and storage services for domestic and business customers within our normal operating area, together with related services such as packing, unpacking and short or long term storage.
2.2 The specific Services to be provided, including dates, times, locations and any special requirements, will be set out in the booking confirmation supplied to the Client.
2.3 Any additional services requested after the initial booking is confirmed will be subject to availability and may incur extra charges. These will be agreed with the Client before work is carried out.
3. Booking Process
3.1 Bookings may be made following an enquiry and, where appropriate, after we have obtained sufficient information about the Goods, the properties involved, access conditions and any special requirements.
3.2 We may provide either a written quotation or an estimate depending on the information available. Quotations are based on the details supplied by the Client and are valid for a limited time as stated in the quotation.
3.3 The Client is responsible for ensuring that all information provided to us for the purpose of preparing a quotation or estimate is complete and accurate, including inventory, access constraints, parking restrictions, and distances involved.
3.4 A booking is only confirmed when we have issued a written confirmation and, where required, received any deposit or advance payment specified. Until such confirmation is given, dates and resources are not guaranteed.
3.5 We reserve the right to decline any booking request at our discretion, including where we consider that the Goods pose an unacceptable risk or the Sites are unsuitable or unsafe.
4. Client Responsibilities
4.1 The Client must, at their own expense, arrange suitable access and, where necessary, any parking or loading permissions at all Sites relevant to the Services.
4.2 The Client must ensure that Goods are suitably packed and prepared for transport and storage unless the Client has expressly requested and we have agreed to provide packing services.
4.3 The Client warrants that they own the Goods or have full authority from the owner to enter into the Contract and to authorise us to carry out the Services in relation to those Goods.
4.4 The Client shall not submit for removal or storage any prohibited items, including but not limited to: perishable goods, live animals, flammable or explosive materials, illegal substances, firearms or weapons, or any items that may present a health or safety hazard.
4.5 The Client must notify us in advance of any particularly fragile, high value, unusual, or heavy items that may require special handling or equipment.
5. Payments and Charges
5.1 Prices for our Services will generally be set out in our quotation or estimate, subject to any amendments agreed in writing. Charges may be based on time, volume, distance, labour, storage space, or a combination of these factors.
5.2 Unless otherwise agreed in writing, we may require a deposit or advance payment as a condition of confirming a booking. The balance, if any, will be payable in accordance with the payment terms stated on our quotation or invoice.
5.3 Payment must be made using a method accepted by us. The Client is responsible for ensuring that cleared funds are received by the due date.
5.4 If the Services continue over an extended period, including ongoing storage, we may invoice periodically in advance or in arrears as stated in our confirmation. Storage fees are usually payable in advance.
5.5 If the Client fails to pay any amount due under the Contract by the due date, we may charge interest on the overdue amount at a reasonable rate and may suspend or withhold Services until all outstanding sums have been settled.
5.6 All charges are exclusive of any applicable taxes or statutory charges, which will be added where required by law.
6. Cancellations, Postponements and Amendments
6.1 The Client may cancel or postpone a booking by giving us written notice. The effective date of cancellation is the date on which we receive the notice.
6.2 We reserve the right to apply reasonable cancellation or postponement charges, which may vary depending on the amount of notice provided, the nature of the Services and any costs already incurred by us. Such charges may include lost labour time, vehicle allocation, storage preparation and administrative costs.
6.3 If the Client significantly changes the date, time, size, or scope of the Services, we may treat this as an amendment subject to revised pricing and availability, or as a cancellation and new booking where appropriate.
6.4 We will make every reasonable effort to carry out the Services on the agreed date and time. However, we may need to cancel or reschedule due to circumstances beyond our reasonable control, including severe weather, road closures, vehicle breakdown, staff illness, or legal restrictions. In such cases, our liability will be limited to rescheduling the Services within a reasonable period or offering a refund of any prepaid sums for Services not provided.
7. Access, Loading and Parking
7.1 The Client is responsible for ensuring suitable and safe access to all Sites, including access for our vehicles and personnel. This includes, where necessary, arranging parking permits, suspensions, or permissions from property owners or local authorities.
7.2 If reasonable access is not available, causing delay or requiring additional labour, equipment or time, we may make additional charges to cover these extra costs.
7.3 Our staff are not authorised to undertake work that falls outside the scope of the Services or which may compromise safety, such as structural alterations, removal of fixed fittings without consent, or activities contrary to health and safety law.
8. Storage Terms
8.1 Where Goods are placed into storage, we will allocate storage space and keep the Goods in a facility that we consider appropriate, which may be shared with Goods belonging to other clients, though each consignment will be segregated or labelled.
8.2 The Client must ensure that no prohibited or hazardous items are placed into storage. We reserve the right to inspect Goods if we suspect a breach of these Terms and Conditions.
8.3 Storage is provided on a periodic basis, typically monthly, and will continue until the Client gives written notice to terminate storage and arranges collection or delivery of the Goods, subject to settlement of all outstanding charges.
8.4 We may exercise a lien over the Goods, meaning we can retain possession of them until all charges due under the Contract, including storage, transport and any related fees, have been paid in full.
8.5 If any sums remain unpaid after reasonable notice, we may, as a last resort and in accordance with applicable law, sell or otherwise dispose of some or all of the Goods to recover outstanding charges and reasonable costs of sale or disposal. Any balance after deduction of such costs will be held for the Client.
9. Liability and Limitations
9.1 We will exercise reasonable care and skill in providing the Services. However, our liability for loss of or damage to Goods, or for delay or failure in performance, is subject to the limitations set out in this section.
9.2 We will not be liable for any loss, damage, or delay caused by circumstances beyond our reasonable control, including but not limited to adverse weather, traffic conditions, road closures, industrial action, or acts of third parties.
9.3 We will not be liable for loss or damage to:
a. Items that are packed by the Client, unless there is clear evidence of mishandling by us.
b. Goods that are inherently fragile, perishable, or of high value, such as jewellery, money, documents, or works of art, unless we have agreed in writing to handle them under specific conditions.
c. Goods where pre-existing defects, wear and tear, or inherent vice are the cause of loss or damage.
9.4 Our liability for loss of or damage to Goods, whether arising from negligence, breach of contract, or otherwise, will be limited to a reasonable amount per consignment or per item, as specified in our quotation or standard liability limits. The Client should arrange additional insurance if they require higher protection for their Goods.
9.5 We will not be liable for any indirect or consequential losses, including loss of profit, loss of revenue, loss of opportunity, or loss of enjoyment, arising out of or in connection with the Services.
9.6 Nothing in these Terms and Conditions shall exclude or limit our liability for death or personal injury caused by our negligence, fraud, or any other liability which cannot lawfully be excluded or limited.
10. Insurance
10.1 We may maintain insurance cover appropriate to our business. However, such insurance may not cover all types of loss or damage to Goods or all levels of value.
10.2 The Client is strongly advised to arrange their own insurance cover for the full replacement value of their Goods during removal and storage, particularly where items are of high value or unusual nature.
11. Waste and Environmental Regulations
11.1 We are committed to complying with waste and environmental regulations applicable to the handling and disposal of unwanted items during removals and related services.
11.2 The Client must not request us to dispose of items that are classified as hazardous, controlled, or otherwise regulated waste, unless we have expressly agreed and are legally permitted to do so.
11.3 Where removal work involves the clearance of unwanted items or waste, any associated disposal charges will be agreed in advance where possible and will reflect the nature and quantity of materials, applicable disposal fees and transport costs.
11.4 We reserve the right to refuse to handle or dispose of any items that we reasonably believe may breach environmental, waste management, or health and safety regulations.
12. Claims and Complaints
12.1 If the Client believes that Goods have been lost or damaged, or that there has been a shortfall in the Services, the Client must notify us in writing as soon as reasonably practicable and in any event within a reasonable period from the date of completion of the Services or discovery of the issue.
12.2 The Client must provide reasonable evidence to support any claim, including photographs, descriptions of damage, and details of any relevant circumstances.
12.3 We will investigate any complaint or claim in good faith and seek to resolve the matter fairly and promptly. Our liability, if any, will be assessed at our discretion in accordance with these Terms and Conditions and any applicable law.
13. Termination
13.1 Either party may terminate the Contract with immediate effect by giving written notice if the other party commits a material breach of these Terms and Conditions and, where such breach is capable of remedy, fails to remedy it within a reasonable time after being requested to do so.
13.2 On termination of the Contract for any reason, the Client must pay all sums due for Services already performed, including any storage charges up to the date of collection or delivery of the Goods.
14. Data Protection and Confidentiality
14.1 We may collect and process personal data about the Client for the purpose of managing bookings, providing Services, handling payments and complying with our legal obligations.
14.2 We will take reasonable steps to protect personal information and will not share it with third parties except where necessary to perform the Services, process payments, or comply with legal or regulatory requirements.
15. Governing Law and Jurisdiction
15.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
15.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services.
16. General Provisions
16.1 If any provision of these Terms and Conditions is found by a court or competent authority to be invalid, unlawful or unenforceable, that provision shall, to the extent required, be deemed not to form part of the Contract, and the validity and enforceability of the other provisions shall not be affected.
16.2 No failure or delay by us in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.
16.3 These Terms and Conditions, together with any quotation or confirmation issued by us, constitute the entire agreement between the parties relating to the subject matter and supersede any prior discussions, correspondence or understandings.
16.4 We may amend these Terms and Conditions from time to time. The version applicable to the Client will be the version in force at the time the Client's booking is confirmed.
