Ardleighgreen Storage Terms and Conditions

These Terms and Conditions apply to all customers using Ardleighgreen Storage services and set out the basis on which storage space, related handling, and associated services are provided. By making a booking, placing goods into storage, or otherwise using the service, you agree to be bound by these terms. Please read them carefully before confirming your reservation. In these Terms and Conditions, references to we, us, and our mean Ardleighgreen Storage, and references to you and your mean the person or business using the service.

These terms are intended to be fair, practical, and consistent with UK consumer and contract law. They cover the booking process, payments, cancellations, liability, permitted use of storage, waste regulations, and governing law. They apply whether you are using a short-term self-storage unit, a long-term storage arrangement, or any other service we agree to provide. Any variation must be confirmed in writing by us to be valid.

Ardleighgreen storage service means the provision of secure space for lawful goods only. It does not include insurance for your goods unless expressly stated, nor does it create any bailment beyond the arrangements described here. You remain responsible for your items at all times, including their condition, packing, and suitability for storage.

Booking process. A booking is usually made by completing our reservation process and providing accurate information about yourself, your goods, and the intended storage period. We may request proof of identity, business information, or other verification details before confirming your booking. A reservation does not guarantee availability until accepted by us and, where required, the initial payment has been received. We may refuse or cancel a booking if the information provided is incomplete, inaccurate, or suggests that the goods are unsuitable or unlawful.

When you make a booking for Ardleighgreen Storage, you confirm that you are at least 18 years old and have authority to enter into a binding contract. If you are booking on behalf of a company, partnership, or other organisation, you confirm that you are authorised to do so and that the organisation will be responsible for all charges and obligations under these terms. You must notify us promptly if any booking details change, including contact details, access requirements, or the nature of the items being stored.

Once accepted, your booking forms a contract between you and us. We may issue a booking confirmation, allocation details, or access instructions, which should be checked immediately. If there is any discrepancy, you must notify us without delay. The scope of the service will be limited to what is stated in the booking confirmation and these terms. Any additional services, such as handling assistance or extended access arrangements, may be subject to separate charges and conditions.

Payments and charges. All fees must be paid in advance unless we agree otherwise in writing. Charges may include storage rent, deposits, late payment charges, administrative fees, access-related fees, cleaning fees, disposal costs, or other reasonable amounts connected with your use of the service. Prices may be quoted inclusive or exclusive of VAT depending on the applicable tax treatment, and where VAT is chargeable it will be added at the prevailing rate.

Payment must be made by the methods we accept from time to time. If a payment is declined, reversed, charged back, or otherwise fails, we may suspend access to your unit, retain goods where lawful, and recover any associated costs. You remain liable for all sums due even if you no longer use the storage space, unless the agreement has been validly terminated in accordance with these terms. Interest and recovery costs may be charged on overdue amounts to the extent permitted by law.

We may review our charges periodically and change our rates by giving reasonable notice. Such changes may apply at the end of a fixed term, during a rolling agreement, or at renewal. If you do not wish to accept revised rates, you may terminate the contract in accordance with the cancellation provisions, provided all outstanding fees are settled. Any discounts or promotional rates are personal to the booking and may be withdrawn if conditions are not met.

Many customers using Ardleighgreen storage services do so for goods of significant personal or commercial value. You are responsible for ensuring that all items are appropriately packed, labelled, and protected against damage, damp, pest infestation, deterioration, and other foreseeable risks. Fragile goods should be wrapped, boxed, and stored in a manner suitable for their nature. We are not responsible for the internal contents of packaging unless damage is caused by our negligence and only to the extent permitted by these terms.

Permitted and prohibited goods. You must only store lawful items that are suitable for a storage environment and that do not pose a risk to persons, property, or the premises. Unless we specifically agree otherwise in writing, you must not store hazardous materials, flammable liquids, explosives, stolen goods, controlled drugs, live animals, perishable food, waste, or any item that could attract pests, emit odours, or cause contamination. You must not use the unit for accommodation, business operations that create nuisance, or any unlawful purpose.

You must comply with any reasonable site rules, including rules about access, loading, security, and conduct. We may inspect a unit where we reasonably believe these terms have been breached, where a legal obligation requires it, or where there is a risk to safety or property. Any inspection will be carried out in a reasonable manner and, where practicable, with notice. If prohibited items are found, we may remove, dispose of, or hand over the goods to an appropriate authority as permitted by law, and you will be responsible for all resulting costs.

Cancellations and termination. If you are a consumer booking the service online or remotely, you may have cancellation rights under the Consumer Contracts Regulations 2013, subject to any lawful exceptions and the nature of the service selected. Where the service begins during the cancellation period at your request, you may be required to pay for the proportion of the service already provided. If you are a business customer, any cancellation rights will be those set out in your booking confirmation or agreed in writing.

Either party may terminate a rolling storage agreement by giving the notice period stated in the booking confirmation or, if none is stated, by giving reasonable written notice. We may terminate immediately if you fail to pay charges, breach these terms, provide false information, store prohibited goods, or act in a way that endangers people or property. On termination, you must remove all goods, return any keys, codes, or access devices, and pay all outstanding charges before the end of the notice period or on demand if termination is immediate.

If goods are left in the unit after termination or expiry, we may treat them as abandoned only in accordance with applicable law and after giving any notices required by law or contract. We may charge continued storage, handling, or removal costs until the goods are collected or otherwise lawfully dealt with. Any sale, disposal, or destruction of goods will be carried out only where permitted, and any surplus proceeds may be dealt with as required by law after deducting our lawful costs.

Liability and risk. Use of a storage unit is at your own risk, save where liability cannot lawfully be excluded. We do not accept responsibility for loss or damage to goods unless caused by our negligence, breach of contract, or another legal duty that cannot be excluded. In no event will we be liable for loss of profit, loss of business, loss of opportunity, indirect loss, consequential loss, or other losses that are not reasonably foreseeable and directly caused by our breach.

Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be limited. Where we are liable for damage to your goods, our liability may be limited to the lower of the actual loss proved or the amount recoverable under any insurance you hold or ought reasonably to have held. It is your responsibility to arrange adequate insurance for the full replacement value of your items if you wish to protect against loss.

We are not responsible for damage caused by matters outside our reasonable control, including fire not caused by our negligence, flood, storm, power failure, theft by third parties, vermin, mould caused by improper packing, inherent vice, or deterioration due to the nature of the goods themselves. You must take reasonable steps to safeguard your items, including using suitable packaging and keeping a copy of your inventory. If you fail to do so, any claim may be reduced to the extent your own actions contributed to the loss.

Waste regulations. You must not abandon waste, dispose of items in unauthorised areas, or leave rubbish in or around the storage premises. If you generate waste while using the service, you are responsible for removing it in compliance with applicable UK waste law, including the Environmental Protection Act 1990 and any associated regulations. Waste must be handled in a lawful and environmentally responsible way, and you must not store or leave materials that are classified as controlled, hazardous, or special waste unless we have expressly agreed to accept them and all legal requirements are met.

You must not use the service to dispose of household waste, business waste, construction waste, electrical waste, batteries, chemicals, tyres, oils, or similar materials unless they are permitted and properly managed under the law and by our written permission. If you leave waste on site or in a unit, we may arrange removal and disposal at your expense. You will be liable for all cleaning, removal, regulatory, and administrative costs arising from any breach of this clause. Where required, we may report unlawful disposal to the appropriate authorities.

You agree to keep the premises clean and to prevent contamination, infestation, leakage, spillage, or odours. If any item leaks, decays, or creates a hazard, you must remove it immediately on request. Any breach of waste-related obligations may result in immediate termination of the contract, denial of access, and recovery of resulting losses or expenses. For the avoidance of doubt, storage terms do not permit use of the unit as a waste repository or dumping point.

Access, security, and your responsibilities. Any access arrangements, opening hours, code use, key handling, or security procedures must be followed strictly. You are responsible for keeping access codes, keys, and other security devices confidential and secure. If you suspect unauthorised access, misuse, or loss of any access device, you must notify us as soon as reasonably possible. We may suspend access where we believe security has been compromised or where payment remains overdue.

You are liable for the conduct of anyone you authorise to enter the premises or access your unit, including family members, employees, contractors, or agents. You must ensure they understand and comply with these terms. We may refuse access to anyone who appears unsafe, unauthorised, intoxicated, or likely to breach site rules or legal obligations. Any damage caused by you or your authorised visitors must be repaired at your cost.

Data, notices, and other legal matters. We will process personal data in accordance with applicable UK data protection law and our privacy arrangements, to the extent relevant to the service. Notices under these terms must be given in writing unless we accept another form of communication. A notice is deemed received when delivered by hand, posted, or sent by electronic means in accordance with ordinary business practice, subject to proof of transmission and receipt where relevant.

Variation, severability, and assignment. We may update these terms from time to time where necessary for legal, operational, or security reasons. Updated terms will apply from the date stated in the revised version or from reasonable notice being given, whichever is later. If any part of these terms is found unlawful or unenforceable, the remaining provisions will continue in full force. You may not assign or transfer your rights or obligations without our prior written consent, but we may transfer our rights and obligations to another operator where this does not materially affect your rights.

Failure by us to enforce any part of these terms immediately does not mean that we waive our right to do so later. No person other than you and us has any right to enforce these terms under the Contracts (Rights of Third Parties) Act 1999 unless expressly stated otherwise in writing. Any headings are for convenience only and do not affect interpretation.

These Ardleighgreen Storage terms represent the full agreement between you and us regarding the service, unless varied in writing. You confirm that you have read, understood, and accepted the terms before using the service. Continued use of the storage space after any lawful update constitutes acceptance of the updated terms, to the extent permitted by law.

Governing law. These terms and any dispute or claim arising out of or in connection with them, whether contractual or non-contractual, are governed by the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim, except where mandatory consumer law gives you the right to bring proceedings elsewhere. If you are a consumer resident in Scotland or Northern Ireland, any mandatory rights you have under local law remain unaffected.

By entering into an agreement for Ardleighgreen storage, you acknowledge that you have had the opportunity to review these terms before booking and that they fairly allocate responsibilities between the parties. Your attention is particularly drawn to the clauses on payments, prohibited goods, liability limits, and waste compliance, as these are important to the safe and lawful operation of the service.

Thank you for choosing Ardleighgreen Storage. We aim to provide a straightforward, secure, and professionally managed service, while ensuring that our obligations and yours are clear. If a conflict arises between a booking confirmation and these terms, the booking confirmation will prevail only to the extent of the specific conflict and only if it is expressly stated to override this document.